SMS Privacy Policy

 

Last Updated: April 28, 2026

At Restorative Wellness Center, we are committed to protecting your privacy and safeguarding your personal information. This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to receive text (SMS) messages from us.

1. Information We Collect

When you opt in to receive SMS communications, we may collect:

  • Your phone number
  • Your consent to receive SMS messages
  • Messaging interaction data (such as responses, confirmations, and opt-out requests)

 

2. How We Use Your Information

We use your information to:

  • Send appointment reminders and confirmations
  • Provide updates related to your visits or care
  • Send occasional office updates
  • Respond to your inquiries and provide customer support

 

3. Healthcare Privacy Considerations

We take patient privacy seriously.

SMS messages are not a secure form of communication. We will avoid sending sensitive personal health information via text message whenever possible.

For matters involving protected health information (PHI), we may ask you to contact our office directly or use a secure communication method.

4. SMS Program Details

  • Program Name: Restorative Wellness Center Patient Communications
  • Message Types: Appointment reminders, appointment confirmations, treatment follow-ups, office updates, and responses to patient inquiries
  • Sample Message: First Name, reply C to confirm your appt on Month Day at HH:MM,AM/PM. Please bring your daytime and nighttime appliances to all appointments, if applicable. Call (479) 265-1400 or text back to reschedule - Restorative Wellness Center TMJ + Snoring Solutions. STOPtoOptOut
  • Frequency: Message frequency varies based on your appointments and interactions

5. Consent to Receive Messages

By providing your phone number and opting in, you consent to receive SMS messages from Restorative Wellness Center.

Consent is not a condition of treatment or purchase.

Message frequency may vary based on your appointments and interactions with our office.

6. Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying:

  • STOP to unsubscribe
  • HELP for assistance, or contact us at (479) 265-1400

After opting out, you will no longer receive SMS messages unless you opt in again.

7. Message & Data Rates

Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.

8. Data Sharing and Disclosure

Data Sharing Restrictions

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data listed in this policy exclude mobile opt-in data and consent; this information will not be shared with any third parties.

We do not transfer, share, or disclose consumer personal data, phone numbers, or SMS consent data to external organizations. Your data will not be transferred to external organizations except where legally required.

Safeguards and Access Controls
We maintain internal access controls designed to limit access to user data only to authorized personnel with a legitimate business need.

  • Access to personal data is restricted through internal permission controls.
  • Staff receive training on privacy, confidentiality, and proper handling of user data.
  • We use contractual protections and internal requirements to help prevent unauthorized sharing or disclosure of user data.

These measures are intended to strengthen protection of consumer personal data and reduce the risk of unauthorized access, use, or disclosure.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information.

10. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

11. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Updates will be reflected by revising the “Last Updated” date at the top of this page.

12. Contact Information

If you have any questions about this policy, please contact us:

Restorative Wellness Center
2603 W Pleasant Grove Rd, Suite 111
Rogers, AR 72758
Phone: (479) 265-1400